Frequently asked questions

how long will it take for my order to ship?

Most orders will ship in 3-5 business days. If for some reason your order is expected to take longer than the average order because or weather or something out of our control, you will be notified of the expected later date.

 

WHY WAS MY ORDER CANCELED?

All orders are subject to our approval. We reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

 

WHAT IS YOUR ONLINE RETURN POLICY? 

We allow exchanges or will give store credit up to 7 days of unused item and upon receipt. We do not provide return labels for returned merchandise. We will exchange or give store credit once the unwanted merchandise is returned.

 

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK.

We do our best to keep all of our products in stock. Please email us at shopalohamama@gmail.com with any questions and we would be happy to let you know when the item is expected back in stock or if the item has been discontinued.